Car rental Policy Βefore reserve a car read these useful terms !

Our Prices include Your rental is protected with our Premium Insurance! In the event of damage or theft to the car, you are not required to pay any excess as long as the use of the car is according to terms & conditions below. At rental pick-up no credit card deposit is required and you will not be asked to pay extra for additional insurances.

COLLISION DAMAGE WAIVER (CDW)The renter is insured for the rental vehicle damaged by accident with no obligation to pay any excess.

FULL COLLISION DAMAGE WAIVER / PREMIUM INSURANCE (FDW & WUG)The renter is insured for damages caused to the underside of the vehicle, glass, tires and engine with no obligation to pay any excess. It may also be referred as Super Collision damage waiver (SCDW) or Full collision damage waiver (FCDW) or Wheels under side and glass insurance (WUG).

THEFT PROTECTION The renter is insured in case the vehicle is stolen, except if theft occurs because of negligence. Any stolen belongings in the interior of the car (eg. cameras, travel bags or cell-phones) are not covered by any insurance.

PUBLIC LIABILITY INSURANCE (PL) The renter’s liability is covered to a maximum of €1.000.000 for death and bodily injuries and €1.000.000 for material damages. May also referred as PLI. PERSONAL ACCIDENT INSURANCE (PAI) Passengers are insured for death or bodily injuries in case of accident to a maximum of €1.000.000. For driver is till 15.000euros.

AGE The drivers must be a minimum of 21 years of age for car categories A,B, B1. 23 years for C,D,E,G,H,J,N,O and the rest for drivers over 25 years

• Please note that we do not check the age of the driver when we receive a booking. If you do not meet the age requirements at the rental counter, you will not be able to pick up the car and you will be asked to pay for the full amount of the rental fee.

There is not any young or senior driver fee maximum rental age is 75 years. Car Hire Terms & Conditions

DRIVER'S LICENSE Drivers must hold a valid license for at least one (1) year. National Driving Licenses issued in EU, US,UK,Switzerland,Australia, Canada,Israel,Russia,Ukraine are accepted. An International Driving License is required in all other cases.

TRAFFIC V Tickets and appended administrative sanctions resulting from any violation of the Greek Traffic law during rental period, is solely the renter's responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter. MILEAGE UnlimIted mileage is included in our rates. TAXES V.A.T (Value Added Tax) 24% is included in our rates

ADDITIONAL DRIVERS One (1) additional driver can be registered without any cost.

ROADSIDE ASSISTANCE Roadside Assistance is free of charge and available 24/7. It is recommended to contact our office directly.

CAR REPLACEMENT In case of the unfortunate event of an accident/breakdown resulting in the immobilisation of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.

INFANT SEAT, BABY SEAT AND BOOSTER SEAT We offer 3 different types of child seats (Infant seat, Baby seat, Booster seat). One piece is offered Free of Charge. Each extra costs 2 € /day, payable on arrival.

NO ADDITIONAL CHARGES ON FLIGHT DELAYS All our employees are always informed for your arrival time, as well as last minute flight schedule changes that might occur. They will wait for your arrival flight in order to deliver you the booked vehicle.

SAFE VEHICLES We are able to guarantee that you will be delivered a safe, well maintained and well serviced vehicle.

CLEANING, SERVICE, ENGINE CHECK AND PROMPT ATTENTION Our well-trained staff, both engineers and front-desk personnel, have checked the vehicle to be delivered in perfect condition. FUEL POLICY Option 1: Return as Collected

The renter has to return the vehicle with the same level of petrol as delivered. Vehicles delivered during the night (out of office hours), have at least half tank of petrol filled. This will be enough to drive you anywhere in the island. In addition our representative will be willing to guide you to the nearest petrol station.

Option 2: Collect Full & Return Empty

The client has to pay locally for the initial tank of fuel. The car should then be returned with the tank as empty as possible, since there is no refund for unused fuel.

KEY LOSS The customer is liable for all costs to replace keys which have been lost or damaged, the cost of retrieval of keys which have been locked inside a vehicle. This is not including the delivery fee of new keys to the destination.

TYRES DAMAGES Non-repairable/burst tyres are not covered by the insurance. If the tyre is repairable the customer may repair it and the company is obliged to refund any costs. BOOKING CANCELLATION Once your booking is confirmed, you can cancel your reservation on “My Booking” page by entering the renter’s e-mail address and the confirmation number. The confirmation number is provided to you at the completion of your online reservation.

Tip: Make sure you enter the information without leaving any empty space after the required fields. If you don't have that information readily accessible, simply contact us.

CANCELLATION POLICY Our cancellation policies vary, depending on the type of Cancel more than 48 hours prior to pick up time

Cancel within 48 hours prior to pick up time

If you cancel less than 48 hours before your pick-up time the deposit will not be refunded.

If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, the deposit will not be refunded.

RENTAL EXTENSION If you have already picked up your vehicle and wish to keep it longer, you must contact our company and check if the car is available. We have the right to deny the extension of the rental if the car is already booked. If extension is possible, there is a Grace Period of one (1) hour (i.e first hour delay in return is not charged) provided that our company is notified and has given permission. Next 3 hours are charged at €10 per hour. Over 3 hours delay, one day rate will be charged. Please note that a customer is not allowed to bring the car later than the agreed return time without having taken permission (having extended the rental) from our company since there is not any insurance coverage after the return time of the car.

ACCIDENT In case of an accident, the renter must contact our company immediately via our 24/7 helpline in order to receive instructions on how to handle the situation. You are not allowed to leave the incident place without reporting the accident. If you cannot contact our company, you should contact directly the police. If the renter fails to provide the report to our company then he is obliged to pay for repairing costs of any damage caused to the rental vehicle. If the driver or one of the passengers is injured you should also inform police/ambulance. If by any chance the other involved party leaves the accident place, take a photo or write down the plate number. We will also call our insurance partner for an accident report. It is prohibited to drive under alcohol influence and disobey traffic rules. Use of Car All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions. The renter is obliged to inspect the vehicle and report any damage to our office or police, as soon as possible without moving the car, in order to provide all information and photos necessary for the submission of the incident’s full description. Driver is not allowed to drive off road (road to Balos) and is obliged to drive according to Greek traffic laws all the time. If driver is not following this use of terms, they can be additionally finned by company later.